{"id":261,"date":"2023-02-24T15:07:34","date_gmt":"2023-02-24T15:07:34","guid":{"rendered":"https:\/\/www.insuracareplus.co.uk\/?page_id=261"},"modified":"2023-04-26T15:58:38","modified_gmt":"2023-04-26T15:58:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/insuracareplus.co.uk\/index.php\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.insuracareplus.co.uk\/wp-content\/uploads\/2023\/02\/background.png&#8221; custom_padding=&#8221;70px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#373e66&#8243; header_font_size=&#8221;40px&#8221; custom_margin=&#8221;||35px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][et_pb_divider divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;30%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||24px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||100px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text ul_type=&#8221;circle&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1em&#8221; ul_line_height=&#8221;2.1em&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;30px|30px|30px|30px|false|false&#8221; sticky_position=&#8221;top&#8221; sticky_offset_top=&#8221;80px&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221; text_font_size=&#8221;14px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Frequently asked<\/h2>\n<ul>\n<li>Are there any age limits?<\/li>\n<li>Can my children, family, and dependents be covered?<\/li>\n<li>Even if they&#8217;re a newborn?<\/li>\n<li>Will I be covered to see a private GP?<\/li>\n<li>Can I get dental cover?<\/li>\n<li>Do I need a medical appointment or assessment to join?<\/li>\n<li>Can I cancel my policy if I relocate from the UK or decide it is not for me?<\/li>\n<li>Do I need a referral from a GP to claim?<\/li>\n<li>How do I make a claim?<\/li>\n<li>Can I change my policy mid-term?<\/li>\n<li>Can I use my policy abroad?<\/li>\n<li>Will my health insurance premiums change every year?<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Are there any age limits?<\/h3>\n<p>Any policyholder must be less than 86 years old, but over the age of 18.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Can my children, family, and dependents be covered?<\/h3>\n<p>Yes, as long as the\u00a0<em>main policy holder<\/em> is within the age limit (18-86) at the inception of the policy.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Even if they&#8217;re a newborn?<\/h3>\n<p>Yes, as long as the\u00a0<em>main policy holder<\/em> is within the age limit (18-86) at the inception of the policy, we can provide cover for even those as young as newborns.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Will I be covered to see a private GP?<\/h3>\n<p>Yes, your cover allows you to see a private GP either in-person or online via video chat.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Can I get dental cover?<\/h3>\n<p>We do not cover routine dental or procedures such as hygienist services, check-ups, or cosmetic dental surgery.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Can you explain the 5 year &#8216;No Increase&#8217; contract?<\/h3>\n<p>Traditionally, health insurance renewal premiums are calculated by age, inflation, and usage on the policy within the 12 months prior to the renewal date. Our 5 year &#8216;No Increase&#8217; guarantee ensures that you do not have an increase based on usage and claims, but instead only medical inflation and age.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Do I need a medical appointment or assessment to join?<\/h3>\n<p>No, we do not require a medical test or appointment before you join <strong>InsuraCare<\/strong> as a new member.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Can I cancel my policy if I relocate from the UK or decide it is not for me?<\/h3>\n<p>Yes, you can cancel your policy at any time. If you cancel within 14 days of the policy start date or renewal and haven&#8217;t made any claims, we&#8217;ll refund you the full premium.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Do I need a referral from a GP to claim?<\/h3>\n<p>Yes, you&#8217;ll need a referral from a GP in order to claim. If you see your GP or have a video consultation with one via the Digital GP app and they want you to see a specialist, tell them you have private health insurance with\u00a0<strong>InsuraCare.<\/strong> They&#8217;ll then give you a referral to see a specialist.<\/p>\n<p>If you ask for an open referral, we can help you find a hospital and specialist that&#8217;s covered by your policy.<\/p>\n<p>Remember to always start a claim by calling us first,\u00a0<em>before<\/em> you have any tests or treatment, so that you know if your treatment is covered or not.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>How do I make a claim?<\/h3>\n<p>If you need to make a claim on your health insurance, we&#8217;re here to help. Once you&#8217;ve been referred by your GP, you can start a claim <strong>[insert text here, check details with NF]<\/strong> or by calling us. We&#8217;ll just need to know your symptoms, when they started, and what you&#8217;ve been referred for.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Can I change my policy mid-term?<\/h3>\n<p>Yes, you can make certain changes to your personal or policy details at any time. This might include changing the name, title, or address of anyone on the policy; correcting any information shown on the policy schedule; or removing members from the policy.<\/p>\n<p>To tell us about any changes, you can call us on\u00a0<strong>[insert Best\/InsuraCare number here (check which with Bradley)]<\/strong>.<\/p>\n<p>At renewal, you can increase or decrease your cover level, as well as add\/remove an excess to or from the plan. We&#8217;ll need to check your claim history before deciding if we can make these changes and how it might affect how much you pay.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Can I use my policy abroad?<\/h3>\n<p>No, you cannot use your policy outside of the United Kingdom.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; header_3_text_color=&#8221;#373e66&#8243; header_3_font_size=&#8221;24px&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Will my health insurance premiums change every year?<\/h3>\n<p>Premiums are affected by medical inflation and your age. Everyone grows older yearly, so the premium will reflect both your increased age and any medical inflation.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsFrequently asked Are there any age limits? Can my children, family, and dependents be covered? Even if they&#8217;re a newborn? Will I be covered to see a private GP? Can I get dental cover? Do I need a medical appointment or assessment to join? Can I cancel my policy if I relocate from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-261","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=261"}],"version-history":[{"count":9,"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/261\/revisions"}],"predecessor-version":[{"id":291,"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/261\/revisions\/291"}],"wp:attachment":[{"href":"https:\/\/insuracareplus.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}